Posting Type
Hybrid/Remote
Job Overview
As the Director of Community Education, you will be responsible for maturing and growing a cohesive community education program within our B2B SaaS company. This includes managing educational programs that are both included within the software subscription and available through additional purchases. You will lead and inspire teams focused on instructional design, learning and community operations, certification, and community engagement via 1:many offerings for new products, features, and business changes, ensuring scalable and impactful educational experiences for our community.
Job Responsibilities
Job Description and Requirements
- Develop and execute a strategic vision for community education that aligns with company goals and enhances customer satisfaction and adoption
- Manage the revenue target for our training and certification program
- Operationalizing updates to pricing and packaging for learning programs that are subject to additional fees outside of the software subscription
- Oversee the creation and curation of scalable educational content tailored to various customer segments, personas and learning needs
- Lead and mentor teams in instructional design, learning and community operations, certification programs, and customer enablement functions
- Support teams in identifying areas in which engagement via the digital community can be increased and customers can leverage more self-service options
- Ensure the delivery of high-quality educational materials, including e-learning modules, webinars, certification courses, and community-driven programming
- Collaborate with internal stakeholders such as Account Services, Product, Marketing, and Sales to align educational initiatives with product updates and customer and business needs
- Monitor and measure the effectiveness of educational programs, using data and feedback to drive continuous improvement.
- Manage budget and resources to maximize the impact and reach of customer education initiatives.
- Stay current with industry trends and best practices in customer education and apply them to enhance our programs, with a focus on the impact of GenAi to this function
Minimum Qualifications
- Bachelor's degree in Education, Instructional Design, Business, or a related field; Master’s degree preferred or equivalent experience.
- 10+ years of experience in customer education, instructional design, or a related area, preferably within an enterprise B2B SaaS environment.
- Demonstrated success in creating, expanding, and managing educational content and programs, including a strong track record of launching and growing revenue-generating initiatives.
- Strong leadership skills with experience managing multiple functions and cross-functional teams.
- Excellent communication and collaboration skills.
- Proficiency in e-learning platforms, LMS, and other educational technologies.
- Ability to analyze data and metrics to assess program effectiveness and drive improvements.
- Creative and strategic thinker with a customer-centric approach.
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$162,000 and $242,000
The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
