Responsibilities:
- Primary on phones in an often high-volume call setting
- Greet walk-in clients and direct them accordingly to either an in-office agent or set the client up in a conference room for remote agency support.
- Retrieving, sorting, scanning, and distributing mail for all office locations, including outgoing mail.
- Project support
- Event planning
- Process payments from customers
Required Skills:
Strong organizational skills: Prioritizing tasks and managing time effectively in a group setting.
Excellent communication skills: Communicating clearly and professionally with customers, prospects, and team members.
Office software proficiency includes phones, Microsoft products, and other industry-specific management systems.
Attention to detail: Ability to pay close attention to detail and ensure accuracy in all tasks.
Professionalism and confidentiality: Maintaining a professional demeanor and handling sensitive information with discretion.
Team player: Help support co-workers, including fellow administrators and agents.
Problem-solving skills: Ability to identify and resolve issues independently and effectively.
