Summary

The Boys & Girls Clubs of Central and Northern New Hampshire is a dynamic organization that currently supports 200 staff working in 30 Early Childhood and Out of School Time programs with a large geographic footprint. The COO serves as a member of the Executive Leadership Team and is responsible for overseeing the ongoing operations and procedures of these programs as they align with the organization’s mission and strategic plan. Ongoing review, modification, and implementation of priorities, processes, and standards as the organization grows are keystones of the COO’s role.

While the COO reports directly to the CEO and collaborates with the Executive Leadership Team, the COO works under minimal supervision with extensive latitude for initiative and independent judgment.

Duties

Objectives of this Role

To collaborate with the CEO to support the organization’s vision, mission, and operations strategies.
To translate vision and strategies into actionable steps.
To implement organization-wide goals and performance targets.
To coach, develop, and support the BGC Area Managers team and Site Directors.
To work in partnership with all BGC department leaders.
To ensure compliance with the NH Child Care Licensing and the Boys and Girls Club of America policies and regulations at all sites.
To maintain and build community relationships and partnerships.

Key Responsibilities

Leadership

Provides effective communication in interpreting and articulating key decisions, policies, and major developments.
Creates regular opportunities for all staff to give feedback on program operations.
Promotes and guides all staff in following the vision and mission of the BGC.
Works with Area Managers and the Human Resources department in developing recruiting, onboarding, and retention strategies to guide direct service staff in professional growth.
Identifies strengths and areas in need of improvement at each program site and provides appropriate support in order to achieve the expected level of high-quality programming.
Leads the program management team to becoming a high-performing team.
Manages the performance of staff in achieving goals, providing coaching and other support as needed.

Operations

Oversees program development to ensure the needs of families are being met.
Works with staff, site directors, center directors, and area managers to ensure that programs are maintaining enrollment capacity as determined by appropriate staffing and adherence to BGCA safety guidelines and NH Child Care Licensing rules.
Ensures that the organization's cultural DNA code is maintained and incorporated into everyday operations including evaluations and the acquisition of new programs and service sites.
Ensures all programs reflect the mission of the Boys and Girls Club, in terms of programming, appearance, safety, family relationships, and the organization’s DEI policies.
Participates with the Executive Team in updating internal policies and procedures annually and as needed, as required by NH Child Care Licensing and Boys and Girls Club of America.
Collaborates with the Director of Operations to ensure that facilities are maintained in a condition that promotes efficiency, health, comfort, and safety for youth, families, and staff.

Requirements

A bachelor's degree from an accredited college or university is required; a master's degree is preferred.
A minimum of five years of experience in operational/administrative management in a nonprofit agency.
Demonstrated experience in operations management and planning with previous experience overseeing human resources, day-to-day operations, agency policies and procedures, contracts, and risk management.
Thorough knowledge of the mission, objectives, policies, programs, and procedures of Boys & Girls Club; the principles and practices of managing nonprofits; and resource development activities and sources of funding.
Depth of experience in successfully managing teams through supervision, recruiting, developing, and retaining personnel.
Strong communication skills, both verbal and written.
Ability to set clear goals, manage multiple tasks, and develop solutions to problems with limited supervision.
Proven ability to plan and implement effective operations.
Ability to establish and maintain effective working relationships with the Board of Directors, staff, community groups, and other related agencies.
Availability to travel as needed to events, fundraisers, and similar responsibilities that the COO must attend on nights and weekends.
Basic knowledge of asset management including financial resources and property.

Physical Requirements/Work Environment

Requires working under normal office working conditions with the exception of children’s voices/noises during program times.
Requires sedentary work including prolonged sitting and operation of general office equipment; lifting and/or pushing up to 50 lbs. required.
Some after-hours are required during special events.

Additional Expectations

All candidates that are offered an employment opportunity with the Boys and Girls Clubs of Central New Hampshire must have a FBI fingerprint background check and submit to a background check through the State of NH Criminal Records Dept. and FirstAdvantage. Note: The State of NH Childcare Licensing Bureau may prohibit you from being employed by the Boys & Girls Clubs of Central New Hampshire should there be a disqualifying finding on your criminal record. In addition, even if the State of NH reviews your records and allows you to work at the Club, we still reserve the right to determine your employment status.
This organization has a zero-tolerance policy for abuse and will not tolerate mistreatment or abuse in its programs. Any mistreatment or abuse by an employee will result in disciplinary action, up to and including termination of employment and cooperation with law enforcement.

Nice To Haves

Please visit www.nhyouth.org to learn more about our organization.

Benefits

We offer an extensive benefits package. Benefits include:

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Retirement (403B) Contribution

Paid Time Off

Professional Development Assistance/Tuition Reimbursement

Child Care Program

This job description is subject to change at the discretion of the Executive Director, Board, or organizational needs. The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

This is a salaried, exempt position. Employee-at-will; serves at the discretion of the Chief Executive Officer.

To apply please submit a resume and cover letter outlining your experience and qualifications.

About Us

The Boys & Girls Clubs of Central and Northern New Hampshire provides early learning, out-of-school time programs, summer day camps, and basketball leagues to 1200 youth weekly throughout the central and northern New Hampshire. Our mission is to inspire and enable all young people, especially those who most need us, to reach their full potential as productive, caring, and responsible citizens. We offer a safe place to belong, caring adult mentors and programs covering everything from academics and leadership development to physical fitness and healthy habits.

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