Job Summary

The Receptionist serves as the first point of contact for members, parents, visitors, and guests at the Union Street Clubhouse. This role ensures proper check-in and check-out procedures, supports membership application and program fee processes, and performs general clerical and administrative duties to maintain a professional and welcoming front desk environment.

This is a key part-time 32-hour per week, benefit eligible position that is Monday - Friday 2 PM - 8 PM.

Job Requirements

Front Desk Operations

Provide daily front desk coverage and greet members, parents, and visitors warmly upon arrival.
Ensure all members and visitors follow proper check-in and check-out procedures.
Assist with member pick-up, distribute membership and program information, and conduct Club tours as needed.
Answer and direct telephone calls, providing information about Club programs when appropriate.
Maintain the front desk in an organized and professional manner at all times.
Ensure all membership applications are complete, signed, and properly filed.
Assist with program fee collection, including initial registration, daily collection, and reconciliation of cash receipts.
Provide on-the-job training for evening reception staff, including handling daily cash draws and related procedures.
Serve as a positive role model for members to inspire them to reach their full potential.

Minimum Qualifications

High school diploma or equivalent required; Associate’s degree in Business, Accounting, or related field preferred.
Minimum of 1 year of experience in administrative support, preferably in a childcare or youth organization setting. Experience may substitute for education.
Proficient in MS Office Suite (Word, Excel, Outlook).
Strong attention to detail and organizational skills.
Bi-lingual
Basic math skills with the ability to handle cash receipts and deposits accurately.
Knowledge of general office procedures, including phone etiquette and public interactions.
Ability to pass background screening, including criminal and drug screenings.
Strong communication and interpersonal skills with a customer-friendly approach.
Ability to remain calm, focused, and professional in large-group or high-stress situations involving challenging members or parents.
Flexibility to work varying hours as assigned to ensure coverage of Club operations, including summer day camp and school vacation programs.
Willingness to work beyond normal hours when necessary to meet organizational goals.

PHYSICAL DEMANDS/WORK ENVIRONMENT

Respond quickly and appropriately in emergencies to ensure member safety.
Maintain energy and alertness throughout extended shifts, often in a high-energy setting.
Work in various environments, including gyms, playgrounds, classrooms, and outdoor areas.
Lift and carry supplies or equipment weighing up to 25–50 lbs.
Perform basic physical tasks such as bending, kneeling, reaching, and climbing stairs.
Operate general office equipment, including phones, copiers, and computers.

Accommodations may be made for individuals with disabilities to perform essential functions.

Benefits

We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Our benefits include:

Medical, Dental, and Vision Insurance – Comprehensive coverage for you and your family.
401(k) Retirement Plan with Employer Match – Invest in your future with company-matched contributions.
Generous Paid Time Off (PTO) – Take the time you need to recharge and enjoy life outside of work.
Paid Holidays – Enjoy company-observed holidays throughout the year.
Child Care Benefit – The Club offers discounts for staff who would like to enroll their children in BGCGM programming.
Wellness and Work-Life Support – Additional resources to help you stay healthy and balanced.

Boys & Girls Clubs of Greater Manchester

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Receptionist