CHRYSALIS RECOVERY CENTER LLC

JOB OPENING

Intake Coordinator / Case Manager

IDCMP Program | Part-Time or Full-Time | 20–40 Hours/Week

About Chrysalis Recovery Center

Chrysalis Recovery Center LLC is a New Hampshire-based outpatient behavioral health provider offering a full continuum of counseling, substance abuse treatment, and court-ordered services. We are proud to be one of only eight state-designated Impaired Driver Care Management Programs (IDCMPs) in New Hampshire, working in direct partnership with the NH Bureau of Drug and Alcohol Services (BDAS). Our team is dedicated to guiding clients through recovery with compassion, accountability, and evidence-based care.

Position Overview

The Intake Coordinator / Case Manager is a vital client-facing role and the first point of substantive contact for individuals entering our IDCMP program. This person conducts the formal intake appointment, reviews all required documentation, administers validated screening and assessment tools, and clearly explains the laws, rules, and expectations governing the program. Beyond intake, this role transitions into ongoing case management — supporting clients as they progress through their program requirements, connecting them with resources, and helping remove barriers to compliance and recovery.

This position is flexible and may be filled on a part-time (20 hours/week) or full-time (40 hours/week) basis, based on candidate preference and operational need.

Key Responsibilities

Intake & Onboarding

Conduct scheduled intake appointments with new IDCMP clients
Review and verify all required client documents (court orders, referral paperwork, prior treatment records, etc.)
Administer validated screening and assessment tools (e.g., AUDIT, DAST, ASI) and accurately score and document results
Clearly explain IDCMP program rules, NH laws, client rights and responsibilities, and program expectations
Schedule clients for required classes, evaluations, and follow-up appointments
Assist clients in obtaining any outstanding documentation needed to complete the intake process

Case Management & Ongoing Support

Serve as an ongoing point of contact and case manager for assigned IDCMP clients
Monitor client compliance with program requirements and flag concerns to the clinical team
Assist clients in connecting with community resources (housing, employment, transportation, peer support, etc.)
Coordinate with clinical staff, court contacts, and referral sources as needed
Maintain accurate, timely, and complete documentation in the electronic records system
Respond to client inquiries and address barriers to program participation

Qualifications

Required

High school diploma or equivalent; associate's or bachelor's degree in human services, social work, counseling, or a related field strongly preferred
Minimum 1–2 years of experience in a behavioral health, social services, or court-related setting
Ability to clearly explain rules, regulations, and legal requirements in a client-friendly manner
Strong organizational and time management skills with attention to detail
Proficiency with electronic health records and standard office software
Excellent written and verbal communication skills
Ability to work effectively with individuals in various stages of recovery

Preferred

Familiarity with New Hampshire's IDCMP program, DWI laws, or drug court systems
Experience administering substance use screening tools (AUDIT, DAST, ASI, etc.)
Lived experience in recovery is welcomed and valued
Certified Recovery Support Worker (CRSW) or similar credential

What We Offer

Flexible schedule — part-time (20 hrs/week) or full-time (40 hrs/week) available
Meaningful, mission-driven work with a direct impact on client recovery outcomes
Collaborative, supportive team environment
Competitive hourly compensation commensurate with experience
Opportunity to grow within a well-established and expanding behavioral health organization

How to Apply

Interested candidates are encouraged to submit a resume and a brief cover letter describing their relevant experience and interest in the role. Please send thru indeed.

Chrysalis Recovery Center LLC is an Equal Opportunity Employer.

We are committed to creating a diverse and inclusive workplace.

Benefits:

401(k)
401(k) matching
Bereavement leave
Continuing education credits
Dental insurance
Family leave
Flextime
Free parking
Health insurance
Malpractice insurance
Military leave
On-the-job training
Opportunities for advancement
Paid sick time
Paid time off
Paid training
Professional development assistance
Vision insurance
Work from home

Work Location: Hybrid remote in Concord, NH 03301

Chrysalis Recovery Center LLC

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