Looking for a skilled professional who has expertise managing customer product needs, designing product solutions, and preparing samples for the business unit customer base. This individual will need a high degree of technical expertise and a scope of experience that includes all phases of product design and manufacturing with an exceptional communication/collaboration style and a get-it-done demeanor.

Responsibilities

Maintain relationships at assigned accounts and cultivate long term relationships with an emphasis on customer satisfaction.
Determine customer requirements and expectations in order to recommend specific products and solutions.
Field customer inquiries, document and log requests.
Interface with customers in the development of products to meet the specifications established by the customer, including formal reviews.
Prepare cost estimates and quotations.
Process customer orders, to include preparation/writing of technical specs, routings and Bill of Materials.
Hands-on sample generation, material sourcing—prepare and ship samples to customers.
Follow-up on sample requests and quotations.
Engage in other activities, as needed, to fully satisfy the customer needs.
Expedience and responsiveness is a must.

Skills/Qualifications

Ability to work with tight deadlines
Ability to communicate well both verbally and in writing
Ability to interact at all levels with diplomacy and tact
Successfully perform duties with a sense of urgency
Well organized with ability to multi-task

Education and/or Experience

Associates degree in Engineering discipline or 3 to 5 years Design and/or Manufacturing Experience a plus
Word and Excel Proficient
Experience working in a cross functional environment, including sales manager, business development manager, or manufacturer’s representative

Pay: $80,000.00 - $95,000.00 per year

Benefits:

401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

Work Location: In person

Felton Incorporated

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