Founded in 1995 Gavish is a reliable custom sapphire optics manufacturer providing high-quality engineered sapphire components with best-in-class customer service. Gavish teams provide quick responses with a can-do attitude backed by vertical integration and strict quality control. Gavish has the experience and expertise to support sapphire customers ranging from researcher scientists to major semiconductors and medical equipment OEMs.

Our customers and products offer an exciting and interesting career growth opportunity. For our office in the USA, we are looking for a committed and motivated Customer Support Specialist.

These responsibilities will be:

Receiving orders, reviewing pricing and calculating charges, confirming orders with customers
Listening to customers’ concerns and handling complaints and returns
Giving detailed explanations of services or products
Working with the accounts manager to create better methods to address customer complaints
Reviewing customer accounts and transactions while resolving issues
Communicating with customers in-person, through email or chat, or over the phone.
Monitoring customer satisfaction levels
Document customer interactions and maintain customer records in our systems
Referring customers to superiors when necessary
Other customer support tasking as necessary

Your Skills and Qualifications:

High School Diploma or GED
Great communication abilities, including written and oral communication
Patience, empathy and professionalism
Good problem solving and decision-making capabilities
Basic computer skills, including data entry, website navigation and other portals
Effective time management, prioritization, and multi-tasking skills
Ability to work in a team setting
In depth understanding of our products
Accuracy and attention to detail required

We offer:

Competitive compensation and benefits in a smoke-free and drug-free work environment.
Equal opportunity employer

Please email your resume to: pamit@gavish.com

Pay: $25.56 - $30.79 per hour

Expected hours: 40.0 per week

Benefits:

401(k)
Dental insurance
Health insurance
On-the-job training
Vision insurance

Work Location: In person

GAVISH INC

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Customer Support Specialist