Position Summary

The HR Director is responsible for leading the day-to-day execution of all HR operations, including employee relations, workers’ compensation, recruiting, compliance, and HR administration. This role serves as the primary owner of HR and WC casework, ensuring timely resolution, risk mitigation, and consistent application of company policies.

The HR Director partners closely with the VP of HR to drive strategy, manage risk, and support organizational growth, while acting as the operational backbone of the HR function.

The HR Director is accountable for driving humano’s standards of safety, service, and integrity. This leader partners closely with executive leadership to drive employee health, satisfaction, compliance, safety, benefits, training, growth, client relationships, and scalability.

Responsibilities

Employee Relations & HR Operations

Management of HR cases, including intake, investigation, action planning, resolution, and documentation
Serve as the first point of escalation for employee relations issues across all sites, escalating to VP of HR where required
Ensure consistent, legally compliant handling of discipline, terminations, and policy enforcement
Manage high-volume HR communications, including employee inquiries, manager support, and urgent escalations

Workers’ Compensation & Safety

Oversee WC casework, including intake, claim management, follow-ups, and resolution
Partner with insurance carriers, adjusters, and internal stakeholders to reduce claim exposure and cost
Track and manage light duty programs and return-to-work timelines
Analyze trends and implement proactive safety and cost-reduction strategies

Recruiting Operations

Manage recruiting systems, processes, and team performance
Oversee background checks, drug screening, and onboarding compliance
Monitor recruiting metrics and drive improvements in speed, quality, and cost
Support hiring needs in partnership with the VP of HR, Manager of Recruiting, and recruiting Team

Benefits & Leave Administration

Oversee administration of benefits programs, including FMLA, 401(k), and compliance-related notices
Ensure accurate and timely processing of benefit changes and vendor coordination
Support open enrollment execution and ongoing benefits operations

Compliance & Risk Management

Ensure compliance with all federal, state, and local employment laws
Support litigation, wage claims, audits, and regulatory reporting
Maintain accurate documentation and reporting across HR and WC activities
Identify risk trends and proactively implement corrective actions

HR Systems & Administration

Oversee HRIS and related systems (e.g., payroll, recruiting, compliance platforms)
Ensure data accuracy, reporting integrity, and process efficiency
Manage routine administrative functions, including approvals, verifications, and system updates

Training & Field Support

Provide ongoing support, coaching, and guidance to site managers
Ensure training compliance and address gaps in high-risk locations
Partner with operations to improve employee performance and reduce turnover

Qualifications

5–10+ years of progressive HR experience, including employee relations and workers’ compensation
Strong experience managing high-volume, multi-site HR operations
Deep knowledge of employment law, compliance, and risk mitigation
Experience with HRIS, applicant tracking systems, and case management tools
Proven ability to handle sensitive situations with sound judgment and professionalism

Core Competencies

Strong decision-making and problem-solving skills
Ability to manage high workload volume with urgency and accuracy
Excellent communication and interpersonal skills
High attention to detail and organizational discipline
Ability to influence and support leaders at all levels

ROLE STRUCTURE

Reports to: VP of HR
Scope: Owns day-to-day HR, WC, and recruiting operations
Partnership: Works closely with VP of HR on strategy, risk, and escalations
This is a remote, salaried exempt position
Up to 25% travel required to company facilities or meetings as needed
Regular interaction with warehouse managers, internal corporate departments, clients, and legal partners to support and resolve cases
Strategic tasks, duties, projects, and initiatives will be assigned based on company direction, priorities, and growth objectives

What Success Looks Like

HR and WC cases are resolved quickly, consistently, and with minimal risk
Managers receive timely, practical HR support
Recruiting operations run efficiently with strong candidate quality
Compliance exposure is minimized through proactive management

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and sit. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Specific hearing abilities required by this job include close and far proximity hearing, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to fumes or airborne particles and vibration. The employee is occasionally exposed to a variety of extreme conditions, including hot and cold temperatures. The noise level in the work environment is and can be loud. Employees are encouraged to advise their manager in the event any of these conditions are adversely impacting them physically and/or impacting their ability to productively perform.

We are an EEO Employer

We participate in Federal E-Verify

We conduct pre-employment drug tests, background checks, and other verifications

humano LLC

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HR Director