Position: Sales Support Representative - Textile

Department: Revenue Generation

Reports to: VP Revenue Generation

Location: On-Site - Rochester, NH, 8:30am-5pm M-F

Company Overview:

LDI Textiles is part of the LDI Solutions family of companies, creating high performance textiles for spaces where people heal, learn, work, live, and gather. Our team supports healthcare, corporate, higher education, hospitality, and other commercial interiors, partnering with furniture manufacturers and dealers to bring thoughtful design and reliable performance to market.

What sets LDI Textiles apart is our ability to make custom design fully accessible. Through our Print-On-Demand (POD) services, cutting-edge print technology, and consistent product development, we make it possible for anyone to bring unique, fully custom ideas to life without sacrificing performance, sustainability, or speed.

We're a fast-moving, collaborative team that values curiosity, accountability, and relationships. Ideas are encouraged, innovation is expected, and collaboration across sales, design, product, and operations is part of everyday life. If you're energized by building partnerships, helping customers win, and seeing your work show up in real spaces, LDI Textiles is a place where you can make an impact, and have fun doing it.

Position Summary:

The Sales Support Representative - Textile supports the revenue generation team through new business development and maintaining client relationships. This role serves as a trusted partner to furniture manufacturers, sales representatives, furniture dealers, designers, and end users, acting as the initial point of contact for LDI Textiles.

As the face of LDI Textiles you will provide consultative guidance, technical expertise, and market insight to support product specification, customization, and performance needs. This role is fueled by strategic targeting, established relationships, inbound interest, and high‑value opportunities generated through LDI’s partnerships, dealer network, and differentiated offerings—not high‑volume cold calling.

Key Responsibilities:

Processing orders
Field and respond to incoming calls and electronic communications
Resolving complaints and ensuring customer satisfaction
Responding to inquiries for information and quality support
Maintain and update customer database
Collect data and prepare monthly reports as assigned
Educate customers on our products and services
Build, manage, and grow strong relationships with:
Commercial furniture manufacturers
Major end users
Strategic dealers and sales representatives
Pursue new business opportunities using a mix of warm leads, strategic outreach, and targeted prospecting.
Execute a strategic territory plan focused on key cities, priority markets, and high‑value target accounts
Conduct in‑person prospecting, client visits, and account development activities
Present products, proposals, pricing, and Print On Demand (POD) customization options with confidence and clarity
Build and manage a healthy, qualified sales pipeline aligned with territory and major account goals
Support warranty claim review and resolution in collaboration with internal teams
Establish and expand LDI Textiles’ presence within assigned accounts by growing specifications, mindshare, and repeat business
Support new product introductions, launches, and market education efforts
Provide technical recommendations related to upholstery applications and product performance
Maintain sample libraries, memo programs, pricing resources, and sample procurement
Accurately document activities, opportunities, and account updates within the CRM system
Attend industry events, dealer meetings, and presentations to support relationship building and business development

Requirements:

Proficiency with Office 365, web‑based CRM platforms, and app‑based expense reporting
Strong organizational skills with consistent follow‑up and attention to detail
Ability to independently manage a large, active territory with multiple accounts and priorities
Excellent communication and relationship‑building skills
Comfortable serving as a trusted advisor and technical product resource to external partners

Qualifications:

Bachelor’s degree preferred in business, marketing, interior design, textiles, or a related field -or- equivalent professional experience
Minimum of 3 years of successful sales support or customer service experience
Beneficial to have experience in one or more of the following areas:
Commercial or contract furniture
Furniture dealerships
Independent sales representation
Interior design or specification‑driven environments
Proven track record of meeting or exceeding sales goals within a territory‑based or major account sales model
Highly organized, self‑directed, and effective at managing multiple opportunities and accounts simultaneously

Compensation:

$50,000–$60,000 base salary

Current Benefits Package:

Long Term Disability Insurance after (90) days of employment. LDI will cover 100% of the premium costs related to our company sponsored LTD insurance policy. Summary plan details will be provided to you.
Health & Prescription Drug, Vision and Dental Insurance after (30) days of employment. LDI will cover 75% medical insurance expense for individuals and dependents. Vision insurance is 100% employer paid. Dental insurance is paid fully by the employee.
You will be eligible for LDI’s incentive program beginning in 2026. Typically, bonuses range from 3%-10% of an employee’s annual salary. Bonus amounts are a factor of both company sales and margin.
401(k) with company match. You will be eligible to take part in LDI’s 401(k) program after (90) days of employment. LDI provides a Company match as follows: 100% match on the first 3% of employee contributions and 50% on the next 2% of employee contributions. Summary plan details will be provided to you.
You will receive two (2) weeks of vacation annually. LDI also pays eligible employees for eleven (11) holiday days per year.

Pay: $50,000.00 - $60,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Vision insurance

Experience:

Customer Service: 1 year (Required)

Ability to Commute:

Rochester, NH 03867 (Required)

Work Location: In person

LDI Solutions, LLC.

New Jobs

Sales Support Representative