Company: New Hampshire Mutual Bancorp (NHMB)

Title: Call Center Bank Specialist

Location: New Hampshire

Position Details: Full Time, 40 hours per week within the below days and times

Monday - Wednesday, 8:30AM-5:30PM
Thursday - Friday, 9:00AM-6:00PM
Occasional Saturday work between, 8:00AM-2:00PM

Hourly Pay Range: $21.00 - $25.00 *Negotiable based on level of experience

NHMB is pleased to offer an exciting career opportunity for a Call Center Bank Specialist (CRC Specialist) to join our collaborative and customer-focused call center banking team. This role is ideal for someone who thrives in a fast-paced environment, enjoys multi-tasking, has experience with technology including cell phones, computer and multi-phone line applications. This opportunity is ideal for those seeking long-term growth in a community-driven financial organization.

For qualified candidates, NHMB offers hybrid and remote work capabilities in New Hampshire, providing flexibility while staying connected to a supportive and mission-driven team.

We offer a competitive salary along with a comprehensive benefit package including but not limited to, medical, dental, vision, 401K (with Company match), paid time off, paid parental leave, tuition reimbursement, professional development and the opportunity to work with a great team!

Starting hourly pay negotiable based on level of experience

Call Center Bank Specialist-1: $21.00 - $25.00

DESIRED EXPERIENCE

1 to 3 years related banking and customer service support experience preferred
Ability to communicate professionally using various communication channels including telephone, email and online chat
Ability to listen, receive and understand messages conveyed by others and to speak clearly and succinctly
Must be service focused and demonstrate the ability to maintain ongoing customer relationships
Ability to maintain composure in challenging interpersonal situations
Ability to learn quickly and apply an analytical thought process for problem solving
Exceptional communication skills
Requires strong personal computer skills, including working knowledge of Microsoft Office products with strong attention to detail in spelling, grammar and email etiquette

PRIMARY RESPONSIBILITIES

Serves as a professional representative of NHMB affiliates, Meredith Village Savings Bank, Merrimack County Savings Bank and Savings Bank of Walpole, through all customer interactions, including telephone, email and online chat
Responsible for identifying customer needs, clarifying information, answering questions and processing requests
Ensures customer satisfaction by delivering excellent account and service support to customers by placing appropriate emphasis on first call resolution and speed of response

We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!

We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you!

New Hampshire Mutual Bancorp (NHMB) is truly a unique and exciting organization - the first mutual community banking shared services organization of its kind found in Northern New England. NHMB provides the operational support for three premier independent mutual savings banks, MVSB, The Merrimack and Savings Bank of Walpole (SBW), and a financial advisory and trust company, NHTrust.

We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.

New Hampshire Mutual Bancorp

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Call Center Bank Specialist