Job Summary

We are seeking a part-time, in-house IT Support Specialist to provide day-to-day technical support to employees. This role serves as the primary point of contact for end-user IT issues, supporting office-based and field employees with computers, mobile devices, and phones. The position works closely with a Virtual IT Director, escalating infrastructure-level issues and assisting as needed.

This is a hands-on, service-oriented role focused on practical problem solving in a straightforward IT environment.

Schedule

Part-time: approximately 20 hours per week
Primarily onsite, with remote support as needed
Flexible scheduling within 8 AM - 5 PM business hours

Key Responsibilities

Provide first line IT support for office and field employees
Troubleshoot desktops, laptops, printers, phones, mobile devices, and peripherals
Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and common business applications
Set up and deploy equipment for new hires; support onboarding and offboarding
Perform password resets, MFA assistance, and basic access support
Support desk phones, VoIP/softphones, voicemail, and business mobile phones
Assist field and remote workers with device, connectivity, and access issues
Maintain endpoint devices, install software, apply basic updates, and track IT equipment inventory
Coordinate with the Virtual IT Director for server, network, phone system, and security issues
Act as on-site "hands and eyes" for the Virtual IT Director when required
Document common procedures and recurring issues

Scope Clarification

This role focuses on end-user support, devices, and phones. The Virtual IT Director is responsible for servers, networking, core phone infrastructure, security architecture, and IT strategy.

Required Qualifications

1-3 years of IT support or helpdesk experience
Strong customer-service and communication skills
Experience supporting Windows PCs and common office technology
Familiarity with Microsoft 365, Citrix, Cloud-based ERP systems, Teams/Zoom.
Experience supporting phones (desk, VoIP, or mobile)
Comfortable supporting both onsite and remote users
Able to work independently and prioritize requests

Preferred (Nice To Have)

Experience working with a Virtual IT Director or outsourced IT model
Basic understanding of networking and VoIP concepts
IT certifications (e.g., CompTIA A+) or equivalent experience

Physical & Work Requirements

Ability to lift and move IT equipment (up to ~40 lbs)
On-site presence required for hands-on support
Occasional afterhours or urgent support (infrequent)

Salary: $20 - $25

Optiline Enterprises

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IT Support Specialist