About Rimol Greenhouse Systems:

Rimol Greenhouse Systems is a family-owned manufacturer of commercial greenhouse structures, in business for over 30 years. With a reputation for producing top-quality greenhouse structures and products, Rimol Greenhouse Systems is at the forefront of the agricultural and horticultural markets. Our commitment to excellence, durability and satisfying customers’ needs has earned us the trust and appreciation of growers across the nation.

Position Overview:

Rimol is looking to grow our team with the addition of an experienced, full-time Customer Service Representative based onsite at our location in Hooksett, NH. In this role, you will be a key point of contact for prospective and existing customers, providing technical and logistical support via phone, email and in-person. You will work closely with the Sales and Operations teams to build strong relationships with customers and ensure that customer needs are met efficiently and professionally.

Key Responsibilities:

Customer Service:

Build and maintain strong customer relationships by responding to customer questions via phone and email.
Collaborate with the Sales, Operations and Warehouse teams to troubleshoot, promptly address and report on issues with orders, products, and delivery to ensure customer satisfaction.
Greet and provide any support required for all customers who come to pick up sales orders at the Rimol warehouse.

Sales Support:

Assist walk-in customers by providing product information, answering questions, and guiding them through the sales process.
Collaborate with Inside Sales to respond promptly to customer requests for quotes via phone and email.
Support the Outside Sales team as needed with various tasks such as customer communication, ERP/CRM administration, or market research.

Brand Development:

Promote our brand externally by serving as a positive, friendly, knowledgeable and professional representative when interacting with customers, vendors and staff.
Collaborate with Marketing to showcase our brand and reputation for top-notch customer service to prospective and existing customers.
Provide support for sales-focused Marketing tasks, such as mailing catalogs and product information to prospects and customers; writing informational blogs and customer stories for the website; providing input on informational video content; and/or attending local trade shows.

Collaboration:

Work closely with our Sales, Operations and Warehouse teams to fulfill customer requests, resolve issues, and ensure a cohesive approach to serving customers and driving sales.
Contribute to overall Sales team success by sharing customer feedback, sales insights, and suggestions for process improvements.
Serve as a vital team member in a growing business of 20+ employees.

Qualifications:

High school diploma or equivalent; Bachelor’s degree in business, horticulture, or a related field preferred
2-3+ years of experience in customer service or sales, with knowledge of the greenhouse, agricultural or horticultural sectors highly desirable
Essential skills: Excellent written and oral communication skills, including telephone skills; proficiency with Microsoft products (Outlook, Teams, Word, Excel); experience with ERP/CRM
Essential to our workplace: dependability, attention to detail, curiosity, positive attitude and a willingness to learn, ability to thrive in a collaborative team environment, professional demeanor

Note: This position is a full-time role, based in-person in our office in Hooksett, NH with expected hours of 8am-4pm.

Rimol Greenhouse Systems

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Customer Service Representative