Department: Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:*** For external applicants only:
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of New Hampshire or Massachusetts.
(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
and not selected for the Supervisor Ramp position at MHT within the last 12 months.***

Pay & Benefits
Pay of $36.00 to $37.50 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
3% Short Term Incentive (STI) bonus to be paid on the base salary in alignment with company performance.
Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents
Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
Explore more benefits you’ll love: https://careers.southwestair.com/benefits

Want to lead a Team that keeps planes moving safely and on time? Ramp Supervisors at Southwest Airlines manage Ramp Agents and make sure aircraft arrive and depart on schedule. They guide the Team, check that safety rules are followed, and keep equipment ready for use. Supervisors also handle scheduling, training, and daily reports. They work with other Airport Operations Teams to solve problems and share updates. This role is great for someone who enjoys leading People and helping Southwest deliver safe, efficient, and on-time service every day. See what a day as a Supervisor Ramp looks like: swa.is/AirportOpsSupervisors

Additional details
The Supervisor Ramp works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Model the Southwest Way
Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop, and engage employees
Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
Invest in leadership and self-growth through participating in continuous learning and development

Responsibilities
Actively coordinate with all Departments to maintain the station's on-time performance, employee morale, and Customer satisfaction
Monitor and guide ground support performance to ensure requirements are met
Ensure all equipment including GSE is maintained and available for the operation
Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment. Meet or exceed performance goals through effective decision making, monitor and assign gate control for flights, assign and track Agents for training compliance
Maintain a safe working environment and institute programs designated to help reduce accidents and injuries
Coordinate actively with all Departments to maintain the Station's on-time performance, Report status updates to leaders and employees consistently
Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, Review and ensure accurate delay coding
Work with staff planning to build bids that are in line with our Department’s hourly goals.
Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills, and Abilities
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Knowledge of applicable Collective Bargaining Agreements and their applications
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits
Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others
Ability to recognize and address performance and safety concerns in a timely manner
Education
N/A

Experience
Fully functioning, broad knowledge of Airline Operations

Licensing/Certification
Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
Must possess a current valid driver’s license issued in the United States
Must be able to obtain GSC qualification and comply with the DOT (Department of Transportation) drug and alcohol testing program
May be required by Station Leadership to obtain a Customs' Seal and meet all requirements to work on international flights

Physical Abilities
Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to perform assigned duties with potential exposure to excessive noise, vibrations, and/or sensory conditions
Ability to perform assigned duties in outdoor and inclement weather conditions
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period

Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines

Pay amount doesn’t guarantee employment for any particular period.

**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
*** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
10/16/2026

Southwest Airlines

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Supervisor Ramp - MHT