The Customer Service Agent (CSA), Commercial Dialer interacts with our clients customers in an effort to negotiate the best possible payment arrangements and/or identify and resolve disputes relative to the obligation due.

Why Work for CCS?

Earn $1000 Welcome Bonus just for completing training!
Bonuses are paid Monthly.
Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO!
No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
Weekly & Monthly Prizes and Giveaways - Red Sox/Celtics/Bruins Tickets, Gift Cards and more!
Excellent Employee Referral program – make an extra $1500 referring great people!
Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more!
Advancement Opportunities! Recognized in 2024 & 2025 by HR.com for Best Coaching and Mentoring Program!
Competitive Wage and Recognition Programs, 401k with employer contributions, paid training, tuition reimbursement, Paid Holidays including your Birthday off and a Floating Summer Holiday and so much more!

ESSENTIAL FUNCTIONS:

Utilizes CCS Manual Call Launcher (MCL) to initiate and handle outgoing calls.
Maintains a professional and customer-friendly manner with each account.
Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP).
Handles outgoing calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism.
Negotiates payment plans and settlements with our clients customers based upon client-specific parameters.
Identifies disputes promptly and ensures proper resolution.
Participates in various problem-solving and decision-making activities, as required.
Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives.
Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
Performs other tasks as may be assigned by manager/supervisor.

QUALIFICATIONS:

Preferably 2+ years of customer service experience in a service-related industry.
Bilingual/multilingual skills are desirable.
Strong interpersonal skills and able to communicate effectively in writing, and verbally (in person/or via phone), with supervisors, managers and customers.
Able to execute verbal and written directions from the supervisors and managers.
Able to read and interpret information in written form and from a computer monitor regarding clients, consumers, policies and procedures, laws, and company memos.
Able to operate various equipment and computer systems requiring manual and visual dexterity, and hand/eye coordination (i.e. typing/keyboarding).
Basic math and writing skills.
Moderate typing skills required (35 wpm).
Successful completion of a company-sponsored one-week training program.
Coachable: receptive to feedback, willing to learn, responsive to change and embraces continuous improvement.
Ability to speak, read and write clearly and concisely in English.
Able to maintain a predictable and consistent full-time work schedule.

EDUCATION REQUIREMENTS:

High school diploma or GED equivalent required.

The CCS Companies are an equal opportunity employer. Diversity and Veteran candidates strongly urged to apply!

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance

Education:

High school or equivalent (Required)

Ability to Commute:

Portsmouth, NH 03801 (Required)

Work Location: In person

The CCS Companies

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Customer Service Agent, Commercial Dialer $1000 Welcome Bonus