Position Overview

The Kids Kamp Supervisor oversees the daily operations of the Kids Kamp program, a full-day ski school experience for beginner to lower-intermediate children ages 4–12. This role is responsible for staff leadership, program execution, guest experience, and on-snow support to ensure a safe, fun, and high-quality learning environment.

Core Responsibilities

Program Operations

Oversee all daily operations of the Kids Kamp program, including check-in, group organization, lesson flow, and dismissal
Coordinate lesson assignments and group placements based on age, ability, and staffing
Create weekly staff schedules and manage labor based on demand & budget
Coordinate with the front desk and welcome center on cancellations, online lesson sales, and day of lesson sales
Ensure smooth day-to-day execution across all program areas

Staff Leadership & Development

Hire, train, supervise, and evaluate Kids Kamp instructors
Delegate daily work assignments appropriately & effectively
Provide on-snow coaching based on guest feedback and observed performance
Partner with the Technical Director to support training initiatives
Assist with pre-season and in-season staff training
Foster a positive, team-oriented work environment

Guest Experience

Positively interact with parents and children throughout the day
Serve as a point of contact for guest questions, concerns, and issue resolution
Ensure children are placed appropriately and having a positive experience
Handle guest concerns professionally and in a timely manner

Safety & Program Quality

Enforce all Snowsports School and Waterville Valley policies and procedures
Maintain a safe environment for children in all settings (on-snow and indoor)
Monitor instructor performance, group control, and attentiveness
Respond to and manage incidents as they arise
Conduct weekly safety meetings with staff

On-Snow Support

Provide real-time support and coaching to instructors during the day
Step into lessons when needed (coverage, high-demand, or guest issues)
Maintain visibility across the program to ensure quality and consistency

Administrative & Operational Support

Manage and respond to email, phone messages, and shared communication channels
Complete weekly payroll and scheduling accurately and timely
Assist other Snowsports departments and resort operations as needed (including rentals)
Help maintain cleanliness and organization of facilities; direct staff to do the same
Perform additional duties as assigned by management
Collaborate with co-supervisors to ensure all programs are staffed appropriately
Consistently manage lesson inventory to ensure staffing levels are appropriate

Decision Authority

Assign and adjust instructor/group placements throughout the day
Control staffing levels and weekly schedules
Address and resolve guest concerns in real time
Make operational decisions to maintain safe ratios and program quality

Key Qualities for Success

Strong organizational and leadership skills
Ability to keep composure under pressure and manage dynamic situations effectively
Clear and effective communication with staff and guests
Positive, approachable, and team-oriented leadership style
Strong problem-solving and decision-making ability

Requirements

PSIA/AASI Level I Certification and Children’s Specialist 1 (CS1) preferred
Minimum 2 seasons of instructing experience
Prior experience working with children ages 4–12
Strong intermediate to advanced skiing ability
Commitment to full winter season (November through early April)
Availability for full-time schedule (40+ hours/week), including holidays

Physical Requirements:

Ability to work in variable outdoor conditions (snow, cold, wind, rain)
Ability to stand, kneel, bend, lift, and ski for extended periods
Ability to lift 25–50 lbs

Waterville Valley Resort

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Kids Kamp Supervisor