Overview

WEI has an exciting opportunity for an IT Support Specialist to join our Operations Department. The IT Support Specialist is responsible for providing technical assistance and support to end-users for hardware, software, network, and system issues. This role involves troubleshooting technical problems, resolving issues in a timely manner, and ensuring users can effectively use their technology tools. The ideal candidate has a strong customer service mindset, excellent problem-solving skills, and a solid understanding of IT systems and networking.

Responsibilities

Provide technical support via phone, email, chat, or in person.
Diagnose and resolve hardware, software, basic networking problems.
Set up and configure new workstations, user accounts, and access permissions.
Maintain and monitor IT systems, networks, and infrastructure.
Install, upgrade, and troubleshoot software applications and operating systems.
Track support requests using a ticketing system
Assist with onboarding and offboarding of employees from a technical standpoint.
Maintain documentation of issues, solutions, and procedures.
Support audio/visual equipment for meetings and events.
Managing user accounts, permissions, and access controls
Provide training or user guidance on systems, tools, and best practices.
Participate in IT projects and initiatives, including system upgrades, deployments, and migrations.

Requirements

Knowledge, Skills, And Abilities

Required

Associate degree in Information Technology, Computer Science, or related field (or equivalent experience).
3-5 years of experience in a technical support/help desk role.
Knowledge of Windows and/or macOS environments.
Technical proficiency in computer systems and networks.
Strong analytical and problem-solving abilities.
Excellent communication and interpersonal skills.
Ability to prioritize tasks and manage time effectively.

Preferred:

Industry certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, ITIL).
Experience with ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk).
Basic understanding of cybersecurity practices.
Experience in a fast-paced or multi-site environment.

EEOC Statement

WEI is an Equal Opportunity Employer: The Company believes that all persons are entitled to equal employment opportunity. The Company will not discriminate or tolerate discrimination against any employee or applicant because of race, color, creed, religion, genetic information, sex, sexual orientation, national origin, age, status with regard to public assistance, marital or veteran status, disability or any other characteristic protected by local, state or federal law.

WEI (Worldcom Exchange, Inc.)

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IT Support Specialist