Position Overview:

The Administrative Assistant will support the daily operations of Window Wizards by managing customer communications, scheduling, and general office tasks. This role is work-from-home but requires availability during business hours to answer calls, respond to clients promptly, and keep operations running smoothly.

Key Responsibilities

Answer and return customer phone calls, texts, and emails in a timely and professional manner
Schedule, confirm, and adjust appointments in our booking software
Communicate daily with field technicians to ensure smooth job flow
Follow up with leads, send estimates, and track customer inquiries
Manage client records, service agreements, and job notes
Handle light bookkeeping: invoicing, payment processing, and tracking expenses
Maintain an organized workflow for the business owner and technicians
Assist with special projects such as service plan management, review requests, and marketing outreach
Post simple social media updates

Skills & Qualifications

Strong verbal and written communication skills
Highly organized with excellent attention to detail
Quick to respond and able to multitask in a fast-paced environment
Tech-savvy and comfortable learning scheduling/CRM software (training provided)
Prior experience in customer service, office admin, or dispatch preferred
Reliable internet connection and phone line required

Job Type: Part-time

Pay: From $20.00 per hour

Expected hours: 10 – 20 per week

Benefits:

Flexible schedule

Work Location: Remote

Window Wizards (NH)

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