About Us:
Ryder Plumbing and Heating is a reputable plumbing company dedicated to providing top-notch plumbing solutions to residential customers. With a commitment to quality workmanship, exceptional customer service, and integrity, we have built a strong reputation in our community.
Job Description:
We are looking for a Service Dispatcher to take incoming calls and help facilitate the dispatch of our service professionals to people in need. In this role, it's your responsibility to carefully listen to each caller, obtain vital information over the phone, take note of the schedules of technicians and other service professionals, and swiftly respond to the request. You must ensure that a service team attends to each customer, and you must keep organized notes or records of these calls in our database. Aside from dispatching, your other duties may include invoicing customers, making purchase orders for supplies, and organizing our file system of service calls.
Equal Opportunity Pledge - 29 CFR §§ 29.5(b)(21) and 30.3(c)(1)Ryder Plumbing, Heating & Cooling LLC will not discriminate against apprenticeship applicants or apprentices based on race, color, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), sexual orientation, genetic information, or because they are an individual with a disability or a person 40-years old or older.
Ryder Plumbing, Heating & Cooling LLC will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations, part 30.
Responsibilities:
- Answer a high volume of calls, listening intently to the caller's information
- Dispatch the appropriate service professionals to the job site
- Schedule service appointments as needed
- Invoice customers and help keep track of billing information
- Ensure all information is gathered and inputted into the system by technicians
- Time keeping for all service employees. This will include verification of start times, checking debriefs for onsite and completed times.
- Other duties as assigned
Requirements:
- Minimum 2 years' experience with service dispatching
- High school diploma or equivalent required
- Strong Organizational, Multitasking, and communication skills
- Excellent listening, customer service, and phone skills
- Basic computer proficiency
Benefits:
- No on-call scheduling
- Competitive salary
- Bonuses
- Health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off, paid holidays and birthday.
- Supportive work environment with a focus on teamwork and collaboration.
If you are a skilled Customer Service Dispatcher looking for a rewarding career opportunity with a reputable company, we encourage you to apply. Join our team and be part of a company that values integrity, professionalism, and excellence in our plumbing work and in our personal lives!
Job Type: Full-time
Pay: $25.00 - $35.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: Remote
