Job Purpose:
The Chief Operating Officer (COO) is a senior leader responsible for operational excellence and enterprise transformation across the North American business. As a core member of the senior leadership team, the COO ensures the company’s operating model, technology platforms, and service infrastructure are designed to support sustained growth, brand differentiation, and customer and dealer success.
The COO leads the integration of Digital Technology, Customer & Dealer Services, and Logistics & Fulfillment into a cohesive and scalable center of excellence for the portfolio of brands. This role is accountable for stabilizing and strengthening core operations while advancing a multi-year transformation agenda, including the implementation of SAP ERP, the evolution and simplification of fulfillment and 3PL strategies, and the modernization of service capabilities.
Success in this role requires a leader who can operate at both the strategic and functional levels: setting clear vision and standards, translating strategy into execution, and providing hands-on leadership during periods of change.
Duties and Responsibilities:
Digital Transformation & Technology
Provide leadership and accountability for the Digital Technology function, including enterprise applications, infrastructure, networking, security (in alignment with Global standards), and user community support (helpdesk).
Serve as executive sponsor and accountable owner for the SAP ERP implementation, ensuring alignment with business priorities and long-term scalability.
Balance global technology direction with North American business needs, advocating for solutions that support growth and execution.
Drive adoption, change management, and disciplined process transformation alongside system implementation.
Consumer & Dealer Experience
Provide executive ownership for service performance and experience outcomes across North America.
Ensure customer, dealer service, and product care capabilities are designed as strategic assets that support brand differentiation and retention.
Champion a customer-centric mindset that spans the full lifecycle, from order to delivery to post-sale support.
Partner closely with commercial, brand, and service leaders to align operational decisions with consumer and dealer needs.
Logistics, Fulfillment & Facilities
Lead the evolution of the company’s fulfillment strategy, including the effective use and simplification of a multi-3PL network.
Improve speed, reliability, cost efficiency, and visibility across logistics and distribution operations.
Ensure facilities strategy and execution support both current operational demands and future growth.
Establish metrics, performance standards, and continuous improvement practices across fulfillment operations.
Leadership & Strategy
Serve as a trusted thought partner to the CEO and a peer to the CFO and other members of the North American senior leadership team.
Lead and develop an organization of approximately 40 employees, including Directors across Digital Technology, Customer & Dealer Services, and Logistics & Fulfillment.
Develop a high-performing operations leadership team capable of executing through complexity and change.
Provide clarity, direction, and stability for teams during transformation.
Ensure talent, structure, and capability are aligned with the company’s operational and growth objectives.
Represent North American operational priorities within a global parent company environment.
Translate organizational strategy into operational execution with clear accountability.
Qualifications
Demonstrated success leading operational teams at the senior / executive level within mid-sized, growing organization.
Leadership experience in supply chain, logistics, and fulfillment operations, including distribution networks, third-party logistics (3PL) partnerships, and operational scale within a complex, multi-channel environment.
Proven leadership of enterprise ERP implementations (SAP strongly preferred).
Demonstrated ability to integrate technology, service, and fulfillment into a cohesive operating system.
Strong people leader with experience stabilizing and developing teams through transformation.
Strategic thinker with a pragmatic, hands-on approach to execution.
The successful COO will be:
People-centered and relationship-driven, investing time to build trust, credibility, and strong partnerships across teams and functions.
Present and accessible, engaging directly with leaders and teams to understand challenges, remove obstacles, and support development.
Clear, disciplined, and execution-focused, setting expectations and driving consistent follow-through.
Comfortable operating across strategy and detail, translating vision into practical, executable plans.
Calm and credible in times of change, providing stability and confidence during periods of transformation.
Collaborative, yet decisive, fostering alignment while moving the organization forward.
Customer oriented mindset with a bias toward simplification, clarity, and continuous improvement.
Preferred Qualifications
Experience working within a global or matrixed organization
Experience working in a similar industry and/or with a portfolio of brands
Physical Requirements:
Requires occasional travel via automobile or air to Tecnica Group offices and in-market company events. General administrative tasks include sitting or standing at a desk, typing and use of computer. Work activities may include climbing, bending, stooping, and kneeling – and may require sitting for long periods of time. May require some lifting (up to 50 lbs.).
