Job Title: Account Service Specialist -1
Company: PrimeMLS
Location: Concord, NH (Hybrid Remote Work w/ Possiblity of fully remote for the right out-of-state candidate)
Type: Full-Time
Hours: 8:30 AM – 5:00 PM, Monday to Friday (EST)
Company Overview:
PrimeMLS is at the forefront of the real estate industry, committed to being the source of reliable data for users and consumers, equipping real estate professionals with cutting-edge technology and data-driven solutions.
Job Description:
As an Account Service Specialist at PrimeMLS, you will play a critical role in supporting our mission by ensuring our customers receive optimal support with our systems. This role requires a proactive approach to effectively manage inquiries, provide account and billing support, and handle routine administrative tasks.
Responsibilities:
- Provide timely and accurate responses to customer inquiries via phone, chat, and email.
- Process customer applications and manage customer removals, maintaining accuracy and compliance with industry standards.
- Handling Customer billing in a timely and accurate fashion.
- Process Customer Payments.
- Utilize a range of software tools, including advanced MLS platforms, customer databases, ticket-based customer support systems, and MS Office suite.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Regularly review knowledge base articles and contribute to FAQs to assist customers in self-service options.
- Participate in staff training sessions to stay up to date on the latest industry practices and technologies.
Requirements:
- Experience in the real estate industry, specifically with MLS software systems, is highly valued.
- Proficient in Microsoft Office with strong analytical skills to manage data effectively.
- Exceptional communication skills, both verbal and written, with a focus on customer service quality.
- Proven ability to multitask, prioritize effectively, and operate in a dynamic, fast-paced environment.
- Team-oriented with a strong capacity to work both independently and collaboratively.
Benefits:
- A competitive salary package with performance-based increments.
- Extensive health benefits including medical, dental, and vision plans.
- Access to Flexible Spending Accounts (FSA) and disability insurance.
- Retirement planning with a 401(k) plan, including company matching contributions.
- Ample paid time off in addition to 11 paid holidays.
- Paid parental leave to support our employees during significant family milestones.
Application Process:
We value diversity and encourage all interested candidates to apply. Selected candidates will receive a detailed overview of our comprehensive benefits package and an invitation for a virtual interview.
How to Apply:
Apply directly via Indeed by submitting your resume along with a cover letter that highlights your suitability for this role based on the requirements and responsibilities detailed above.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Application Question(s):
- Do you have any experience in the Real Estate industry?
Education:
- High school or equivalent (Required)
Experience:
- Customer/Member Service: 2 years (Required)
Work Location: Hybrid remote in Concord, NH 03301
