Supply Chain Operations Manager

W. S. Badger • Full-time • Gilsum, NH, US • 1d ago

The Supply Chain & Operations Planning Manager supports the Badger mission by driving end-to-end supply chain visibility, demand planning, production planning, and inventory optimization across our product lines. This role oversees a team of supply chain and planning professionals and collaborates cross-functionally with procurement, production, sales, and finance to ensure the right products are available at the right time, while maintaining the integrity of our mission & sustainability sourcing standards. The Supply Chain & Operations Planning Manager is a power user of our ERP system and champions data-driven decision-making throughout the organization.

Essential Responsibilities:

Team Leadership & Development

Directly manage a team supply chain and planning professionals, including setting clear goals, prioritizing projects, providing ongoing coaching and performance feedback, and conducting new hire and alignment building check-ins.
Foster a culture of accountability, continuous improvement, and cross-functional collaboration within the team
Identify training and development opportunities to grow team capabilities in planning tools, ERP proficiency, and industry knowledge
Set direction, define roles, responsibilities, and workflows as the team scales alongside the business
Maintain a safe and legal working environment, immediately addressing or escalating any safety concerns, unethical, or illegal behavior.

Demand Planning & Forecasting

Oversee the development and maintenance of rolling demand forecasts (monthly, quarterly, annual) by SKU, channel, and region using statistical models and market intelligence
Collaborate with Sales, Marketing, and Research, Development and Innovation (RDI) to incorporate promotional calendars, new product launches, and seasonal trends into forecast models
Monitor forecast accuracy and continuously refine planning assumptions
Coordinate with the Sales & Operations planning process, facilitating meetings across departments to convert the sales forecast into materials and production planning

Supply Chain Management

Oversee end-to-end supply chain operations from a planning and operational continuity standpoint, including raw material availability, contract manufacturing coordination, inbound logistics, and finished goods inventory
Ensure supply chain execution complies with organic and sustainability sourcing standards (USDA Organic, etc.), partnering with the Purchasing & Sourcing Manager and Quality team who own supplier qualification and ongoing compliance oversight
Develop and maintain supply chain performance KPIs and contingency planning strategies, using supplier performance data in collaboration with the Purchasing & Sourcing Manager to identify risks and drive mitigation plans
Work with the Purchasing team to establish and guide pricing negotiations, lead times, and contract terms with suppliers and logistics partners

Production Planning

Direct the development and maintenance of master production schedules (MPS) aligned with demand forecasts, available raw material inventory, and contract manufacturer capacity, working with the Production Scheduler
Translate finished goods demand into detailed material requirements using Syspro's MRP/MPS modules, ensuring timely release of purchase orders and work orders
Coordinate longer-term production scheduling with co-manufacturers and in-house operations teams, balancing run efficiency with flexibility for short-lead promotional needs
Working with Quality and Operations, monitor production output, yield variances, and schedule adherence; identify root causes for deviations and drive corrective actions
Manage new product introduction (NPI) timelines from a production readiness standpoint, including BOM setup, trial runs, and initial inventory builds working closely with RDI and Sales
Partner with Quality Assurance to ensure production schedules accommodate required hold periods, testing windows, and organic certification documentation

Syspro ERP Partnership & Optimization

Serve as the supply chain and operations subject matter expert for Syspro, translating business needs into system requirements and serving as the primary contact to the ERP & Operations Systems Administrator for supply chain-related system work
Ensure the accuracy and completeness of supply chain master data in Syspro (BOMs, item masters, supplier records), partnering with the ERP & Operations Systems Administrator to implement and maintain those records
Define business requirements for supply chain reports, dashboards, and workflows in Syspro, and partner with the ERP & Operations Systems Administrator to develop and maintain them

Inventory Management

Own the inventory management strategy across all SKUs, setting policies for service levels, working capital efficiency, and inventory health
Establish and maintain reorder points, safety stock parameters, and slow-moving/obsolete inventory reserves; review and update these parameters regularly in response to demand or supply changes
Coordinate with Inventory Coordinator and Accounting to execute cycle count programs and physical inventory reconciliation
Hold accountability for overall inventory accuracy and integrity, using reporting from the Inventory Coordinator to identify systemic issues and drive improvements
Define and maintain shelf-life and lot traceability policies and system requirements for organic and perishable raw materials in Syspro.
Partner with the Inventory Coordinator to ensure those policies are consistently executed and review escalated disposition decisions for short-dated or expired goods where financial or compliance impact is significant

Reporting & Analytics

Define, own, and distribute weekly/monthly supply chain performance reports including fill rates, on-time delivery, inventory turns, and forecast accuracy
Identify supply chain risks and communicate proactively to senior team members with recommended mitigation strategies
Support financial planning processes with inventory projections and cost-of-goods modeling
Other duties as assigned.

Pay starting at $80,000; salary is commensurate to experience.

Requirements

Education & Experience:

Bachelor's degree in Supply Chain Management, Business, Operations, or related experience
6+ years of progressive supply chain, planning, or operations experience, with at least 3 years in a people management role overseeing a team of 3 or more
Proven experience in production planning, master scheduling, or manufacturing operations, ideally in a skincare, cosmetics, or food & beverage environment
Hands-on experience with Syspro ERP (MRP/MPS, procurement, inventory, manufacturing, or supply chain modules) strongly preferred
Experience in the beauty, personal care, or food & beverage industry preferred
Familiarity with organic certification supply chain requirements (USDA Organic, COSMOS, NSF, etc.) preferred
APICS CPIM or CSCP certification (or in progress) preferred
Experience with BI tools (Power BI, Tableau) or ERP-adjacent analytics platforms preferred
Background working with contract manufacturers and/or co-packers preferred

Skills:

Strong proficiency in demand forecasting methodologies and S&OP processes
Advanced Excel skills; comfort with data analysis and building models from scratch
Demonstrated ability to manage multiple suppliers and logistics partners simultaneously
Excellent written and verbal communication skills; able to translate data into actionable recommendations for non-technical stakeholders.

Physical Requirements:

Physical requirements for the job include, but are not limited to: prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Employees should be able to perform the essential functions of the job with or without reasonable accommodations.

Benefits