Summary

FHC is a growing company, and we want you to be part of it. We have been in business for over 25 years, are family-owned, and are seeking motivated and compassionate individuals who strive to provide exceptional customer experience and services while complying with federal and state guidelines. Our safety protocols meet or exceed mandated standards. FHC has an expansive portfolio of clients in both the Public & Private Sectors.

Essential Functions

Receiving in-bound calls and providing answers to questions with pre-scripted responses
Occasional out-bound calls for verification purposes
Data entry of sensitive information
Providing compassionate and tactful service to community
Operate multiple applications, databases, and computer programs
Offer superior customer service
Active learning and listening
Attention to detail
Extraordinary communication abilities
Punctuality

Work Environment

Call/Contact center
In-Office/hybrid but may support remote work
Candidates must reside in Denton, TX or New Hampshire (preferably Rockingham county)

Competencies:

Basic proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat.
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situations appropriately
Ability to handle sensitive and private information
Well organized, results driven, and able to work in a fast-paced environment.
Ability to resolve challenging situations calmly and professionally.
Ability to manage time and prioritize

Preferred Education and Experience:

Highschool Diploma or equivalent
Experience with MS Office
Degree or Veterans preferred but not required
Bilingual Spanish is a Plus!

Security Clearance Requirements

May be required to pass Federal background screening and/or state level criminal background screening.

Physical/Mental Demands

Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.

Pay: $15.00 - $17.50 per hour

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Health insurance
On-the-job training
Vision insurance
Work from home

Application Question(s):

Do you have reliable high speed internet with 25MBPS upload/download (hardwire connection required) Yes or No?
Are you available to work Monday through Friday 8am -4pm EST? Yes or No?
Are you available to start by Sept 24th? Yes or No?

Experience:

Call center: 2 years (Required)
work from home: 1 year (Required)
Typing: 1 year (Required)

Work Location: Remote

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