Why join Stryker?

Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

Job description

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits.

Schedule

Mon - Fri, 8:30am – 5pm
Overtime based on business needs
Must be commutable to Manchester, NH

What you will do

As the Account Service Representative (ASR), you will provide customer services relating to sales, sales promotions, installations and communications, and ensure that good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.

Confirm and enter usage of surgical implants to replenish inventory
Coordinate with Stryker Sales team and customers to obtain purchase orders
Support Sales Department by providing answers to questions generated by telephone, e-mails and fax
Research responses with sales and keep records of customer interactions and transactions
Record details of inquiries, complaints, and comments, as well as actions taken, determine charges for product requests/usage
Collaborate with Accounts Receivable on invoice disputes/discrepancies, take appropriate action required to resolve dispute
Prepare product or service reports by collecting and analyzing customer information
Maintain customer pricing in systems of record, including entering contracts as required, and implement and support Quality initiatives throughout Customer Service workflow

What you need

Required

High School Diploma or equivalent
2+ years’ relevant work experience, in customer service, account management or similar
Ability to work flexible hours, as needed to support the business needs, including weekends and evenings as needed
Ideal candidate lives within reasonable commuting distance of Manchester, NH location

Preferred

Experience working in medical facility or surgical center
Proficiency with Microsoft Office Suite (including Excel, Outlook, and Teams)
Experience utilizing ERP, CRM systems; Oracle, SAP

Pay rate will not be below any applicable local minimum wage rates.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

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Account Services Representative - 1st Shift