Role Overview

Success is yours when you collaborate and work hard in our team-based culture.

Sodexo's Campus Segment is seeking a Retail Manager 3 to support and elevate retail dining operations at Rivier University located in Nashua, NH. This year-round position oversees two retail locations, including the Rivier Spirit Store merchandise shop, as well as snack vending programs across campus.

During the academic year, this role focuses on delivering a seamless, engaging, and profitable retail experience. In the summer months, the focus shifts to planning and executing conference services operations, contributing to a well-rounded and dynamic management role. The Retail Manager will also develop and lead a comprehensive marketing program to drive revenue, improve customer engagement, and enhance the visibility of retail offerings.

What You'll Do

Lead the daily operations of two retail locations, ensuring exceptional customer service, merchandising quality, and operational efficiency.
Oversee the Rivier Spirit Store, managing merchandise mix, inventory levels, visual presentation, and sales strategies.
Manage and monitor snack vending programs to ensure availability, quality, and revenue growth.
Develop and implement annual marketing programs that increase revenue, student engagement, and brand presence across retail operations.
Coordinate and execute summer conference services, including planning, staffing, and operational logistics.
Ensure employees have the equipment, supplies, and resources needed to deliver consistent service.
Maintain compliance with Sodexo cash-handling protocols, financial controls, and safety expectations.
Foster strong client relationships through responsiveness, quality service, and proactive communication.
Supervise and support retail staff, promoting teamwork, reliability, and positive workplace culture.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

Medical, Dental, Vision Care and Wellness Programs
401(k) Plan with Matching Contributions
Paid Time Off and Company Holidays
Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

Proven experience managing retail, campus services, or comparable hospitality operations.
Strong merchandising, inventory management, or store leadership background.
Ability to create and execute marketing strategies that drive revenue and customer engagement.
Skilled at planning and running conference services or seasonal operations.
Solid financial understanding, including cash control and profit optimization.
Strong communication, organization, and people leadership skills.
A passion for delivering exceptional guest experiences in a student-centered environment.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 1 year of work experience in concessions, retail sales, or store operations

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