Crew Members are responsible for delivering great guest experience. This entry level team member position at Cafua Management Company prepares products according to the Dunkin’ Brands operational and quality standards and serves them with enthusiasm in a clean, fast paced environment. Crew Members work as part of a team to ensure we are meeting our Guests’ needs, giving them a reason to come back again, and again.

RESPONSIBILITIES INCLUDE (BUT NOT LIMITED TO) THE FOLLOWING

Team Environment

Work well with others respectfully, and can interact in a positive efficient manner
Respond positively to coaching and feedback
Able to communicate with team members, as well as with supervisors within the organization
Able to learn and execute multiple tasks

Operational Excellence

Provide great guest service
Resolve guest issues on the spot, be polite and respectful
Follow Brand standards, recipes and systems
Follow safety, food safety and sanitation guidelines; comply with all applicable laws
Maintain clean and neat work environment
Weekends and Holidays required

Profitability

Execute restaurant standards, Cafua Management Company standards and marketing initiatives
Handle POS transactions and payments with accuracy
Prepare and deliver all products according to Brand standards using job aids when necessary

Skills/Qualifications

Fluent in English
Basic computer skills
Capable of counting money and making change
Able to operate restaurant equipment (18 years or older)
Must be able to lift a minimum of 50 lbs.

Guest Focus

Understands and exceeds guest expectations, needs and requirements
Develops and maintains guest relationships
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following L.A.S.T – Listen Apologize Solve Thank

Passion for Results

Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making

Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence

Develops and maintains relationships with team
Operates with a high level of integrity; demonstrates honesty, treats others with respect, keeps commitments

GUEST FIRST CULTURE

Embracing a guest first culture is not a strategy; it is the way we should execute our business. Start by taking personal responsibility to provide the best guest service in the industry. Together, we can accomplish this by delivering what our guests want: quality products; fast, friendly service; and a clean restaurant. Quality products are prepared using the proper systems and recipes the way the guest ordered it. Friendly service starts with you - a warm greeting, a smile, and a thank you go a long way. A clean restaurant provides the guest with the atmosphere they want. Let's make their day ... every guest, every day.

“With 200+ locations in 6 states, Cafua Management Company is one of the largest private Dunkin Donuts franchise in the US with a People First culture. You are applying to work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. If hired, Cafua Management Company will be your only employer”

INDQS

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