Benefits:

401(k)
401(k) matching
Bonus based on performance
Company car
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Vision insurance

Restoration Operations Manager – Water, Fire & Mold Mitigation

Location: Manchester, NH
Company: SERVPRO of Manchester

Join the #1 Restoration Brand!

SERVPRO of Manchester is seeking an experienced Restoration Operations Manager to lead our production and mitigation teams. In this key leadership role, you’ll oversee field operations, manage and train technicians, and ensure top-quality service on every water, fire, and mold restoration project.

We’re looking for a hands-on leader who understands the restoration, or mitigation industry and is ready to guide a fast-paced, high-performing team helping property owners recover from disaster.

Why You’ll Love Working Here

Competitive salary + performance bonuses

Company vehicle + fuel card 100% company-paid health, dental & vision insurance 401(k) match + profit sharing Paid time off and holidays Career growth with a national restoration brand

Compensation

Base salary: $90,000 – $110,000 (depending on experience and certifications)
Target bonus: 20% of base (potential to exceed for top performers)
Total potential compensation: ~$108,000 – $130,000+

What You’ll Do

Lead and develop production staff (Project Managers, Crew Chiefs and Technicians) through hiring, coaching, and training.

Manage restoration projects including water mitigation, fire and smoke cleanup, and mold remediation. Oversee field operations, job scoping, equipment maintenance, and safety inspections. Ensure high-quality workmanship, accurate job documentation (DryBook, Xactimate), and outstanding customer satisfaction. Coordinate schedules with Project Managers and Office Staff for efficient daily job flow. Maintain readiness of equipment, fleet, and warehouse facilities. Oversee safety, compliance, and IICRC training and certification plans. Support storm response readiness and after-hours emergency events as needed.

What You Bring

3+ years of experience in restoration, mitigation, or construction project management

Proven leadership experience managing field teams or technicians Strong knowledge of drying procedures, water mitigation, and restoration documentation tools IICRC Certifications (WRT required; ASD and Master a plus) Excellent organizational, communication, technology and leadership skills Ability to multitask and problem-solve under pressure Valid driver’s license and clean driving record

Physical Requirements

Ability to lift 50+ lbs and work in varied environments (attics, crawl spaces, etc.)

Comfortable working around cleaning agents and restoration equipment

About SERVPRO

SERVPRO is the national leader in water, fire, and mold restoration. Our Manchester, NH team is locally owned and part of a network of more than 2,000 franchises nationwide. We respond fast, restore properties, and rebuild lives.

Keywords for Job Visibility

Water Mitigation, Fire Restoration, Mold Remediation, Construction Management, Reconstruction, Insurance Restoration, SERVPRO, Project Manager, Restoration, Mitigation, Water Damage, Fire Damage, Mold Remediation, Project Management, Construction, Facilities Management, Crew Supervision, Operations Management, Field Leadership, IICRC, WRT, ASD, DryBook, Xactimate, Disaster Recovery, Emergency Response, Structural Drying, Contents Cleaning, Property Damage, Building Trades, Job Scheduling, Team Training, Customer Satisfaction, Quality Control, Safety Compliance

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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Restoration Operations Manager - Water Fire and Mold Mitigation