Job Title: Account Service Specialist -1
Company: PrimeMLS
Location: Concord, NH (Hybrid Remote Work w/ Possiblity of fully remote for the right out-of-state candidate)
Type: Full-Time
Hours: 8:30 AM – 5:00 PM, Monday to Friday (EST)

Company Overview:
PrimeMLS is at the forefront of the real estate industry, committed to being the source of reliable data for users and consumers, equipping real estate professionals with cutting-edge technology and data-driven solutions.

Job Description:
As an Account Service Specialist at PrimeMLS, you will play a critical role in supporting our mission by ensuring our customers receive optimal support with our systems. This role requires a proactive approach to effectively manage inquiries, provide account and billing support, and handle routine administrative tasks.

Responsibilities:

Provide timely and accurate responses to customer inquiries via phone, chat, and email.
Process customer applications and manage customer removals, maintaining accuracy and compliance with industry standards.
Handling Customer billing in a timely and accurate fashion.
Process Customer Payments.
Utilize a range of software tools, including advanced MLS platforms, customer databases, ticket-based customer support systems, and MS Office suite.
Collaborate with team members to improve service delivery and customer satisfaction.
Regularly review knowledge base articles and contribute to FAQs to assist customers in self-service options.
Participate in staff training sessions to stay up to date on the latest industry practices and technologies.

Requirements:

Experience in the real estate industry, specifically with MLS software systems, is highly valued.
Proficient in Microsoft Office with strong analytical skills to manage data effectively.
Exceptional communication skills, both verbal and written, with a focus on customer service quality.
Proven ability to multitask, prioritize effectively, and operate in a dynamic, fast-paced environment.
Team-oriented with a strong capacity to work both independently and collaboratively.

Benefits:

A competitive salary package with performance-based increments.
Extensive health benefits including medical, dental, and vision plans.
Access to Flexible Spending Accounts (FSA) and disability insurance.
Retirement planning with a 401(k) plan, including company matching contributions.
Ample paid time off in addition to 11 paid holidays.
Paid parental leave to support our employees during significant family milestones.

Application Process:
We value diversity and encourage all interested candidates to apply. Selected candidates will receive a detailed overview of our comprehensive benefits package and an invitation for a virtual interview.

How to Apply:
Apply directly via Indeed by submitting your resume along with a cover letter that highlights your suitability for this role based on the requirements and responsibilities detailed above.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance

Application Question(s):

Do you have any experience in the Real Estate industry?

Education:

High school or equivalent (Required)

Experience:

Customer/Member Service: 2 years (Required)

Work Location: Hybrid remote in Concord, NH 03301

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