Skills
Customer Success Strategy & Management
SaaS & Technology Solutions
CRM Tools (Salesforce, HubSpot, etc.)
KPI Development & Metrics Analysis
Customer Retention & Revenue Growth
Stakeholder Engagement & Relationship Building
Cross-Functional Team Collaboration
Business Development & Partnerships
Operations Management & Business Ownership
Strategic Planning & Execution
Marketing & Social Media Strategy
AI & Machine Learning Applications in Customer Success
About
Customer Success Manager and entrepreneur with 5+ years of experience in SaaS, customer retention, and operations management. Founded and operated a coworking space, gaining hands-on expertise in business strategy, finance, and customer experience. Skilled in leading cross-functional teams, developing KPI frameworks, and building strong client relationships. Passionate about leveraging data, AI, and technology to optimize customer success and business outcomes.
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