Customer Service Representative (CSR)

Build a Career With a Local Company That Puts People First.

LHR Plumbing, Heating, Cooling & Electric | Manchester, NH

$22–$28 per hour | Full-Time | Monday–Friday | No Weekends

Are you the kind of person who genuinely enjoys helping people?

Do you love checking things off your to-do list, solving problems, staying organized, and making someone's day a little easier?

If you're looking for more than "just another office job," we'd love to meet you.

At LHR Plumbing, Heating, Cooling & Electric, we believe our office team is just as important as our technicians in creating an exceptional customer experience. Every phone call is an opportunity to earn trust, provide peace of mind, and make a homeowner's day better.

We're a growing local company built on three simple values: Local. Honest. Reliable.

We're looking for someone who wants to grow with us—not just collect a paycheck.

What You'll Do

As one of the first voices our customers hear, you'll help create an outstanding experience from the very first phone call.

Your responsibilities include:

Answer incoming customer calls and schedule service appointments
Help homeowners feel heard, cared for, and confident they've called the right company
Make outbound calls for memberships, tune-ups, follow-ups, maintenance reminders, and unsold estimates
Communicate with customers and technicians throughout the day
Enter accurate customer information, notes, and appointments into Housecall Pro
Process customer payments
Work closely with our office team to keep the schedule running smoothly
Help create a five-star customer experience on every interaction

You're a Great Fit If You...

Love talking with people
Stay calm under pressure
Enjoy solving problems
Like checking things off your list
Thrive in a fast-paced environment
Are dependable and organized
Have excellent communication skills
Want to be part of a team that genuinely supports one another
Are coachable and always willing to learn

Experience We Love

Customer service experience
Dispatcher or CSR experience
Experience in the plumbing, HVAC, or electrical industry (preferred, not required)
Comfortable learning new technology and software

You'll work with:

Housecall Pro
GoTo Connect
Slack
Gusto

If you're the right person, we're happy to teach you our industry.

We'd rather hire an amazing person than simply someone who already knows plumbing.

Schedule

Monday-Friday
8:00 AM-5:00 PM
One-hour lunch
No evenings
No weekends
No on-call

Pay & Benefits

$22-$28 per hour (based on experience)
Weekly pay
Health insurance
Dental insurance
Vision insurance
Paid holidays
Paid vacation
Employee discounts
Company-paid training
Opportunities for advancement

Career Growth

This isn't just another CSR position.

As LHR continues to grow, you'll have opportunities to advance into roles such as:

Lead CSR
Dispatcher
Service Manager

We believe in promoting from within whenever possible.

Why LHR? We aren't a large corporate company where employees feel like numbers.

We're a family-oriented, team-first company where people work hard, support one another, and genuinely enjoy coming to work.

You'll be surrounded by people who:

Treat customers the right way
Help one another succeed
Take pride in doing excellent work
Celebrate wins together
Believe integrity matters

If you're looking for a career where your work matters and your teammates have your back, we'd love to hear from you.

Apply today and become part of the LHR team.

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Benefits:

Dental insurance
Health insurance
On-the-job training
Paid time off
Vision insurance

Shift:

8 hour shift
Day shift
No nights

Work Location: In person

LHR Plumbing Heating Cooling & Electric

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