Customer Service Representative (CSR)
Build a Career With a Local Company That Puts People First.
LHR Plumbing, Heating, Cooling & Electric | Manchester, NH
$22–$28 per hour | Full-Time | Monday–Friday | No Weekends
Are you the kind of person who genuinely enjoys helping people?
Do you love checking things off your to-do list, solving problems, staying organized, and making someone's day a little easier?
If you're looking for more than "just another office job," we'd love to meet you.
At LHR Plumbing, Heating, Cooling & Electric, we believe our office team is just as important as our technicians in creating an exceptional customer experience. Every phone call is an opportunity to earn trust, provide peace of mind, and make a homeowner's day better.
We're a growing local company built on three simple values: Local. Honest. Reliable.
We're looking for someone who wants to grow with us—not just collect a paycheck.
What You'll Do
As one of the first voices our customers hear, you'll help create an outstanding experience from the very first phone call.
Your responsibilities include:
- Answer incoming customer calls and schedule service appointments
- Help homeowners feel heard, cared for, and confident they've called the right company
- Make outbound calls for memberships, tune-ups, follow-ups, maintenance reminders, and unsold estimates
- Communicate with customers and technicians throughout the day
- Enter accurate customer information, notes, and appointments into Housecall Pro
- Process customer payments
- Work closely with our office team to keep the schedule running smoothly
- Help create a five-star customer experience on every interaction
You're a Great Fit If You...
- Love talking with people
- Stay calm under pressure
- Enjoy solving problems
- Like checking things off your list
- Thrive in a fast-paced environment
- Are dependable and organized
- Have excellent communication skills
- Want to be part of a team that genuinely supports one another
- Are coachable and always willing to learn
Experience We Love
- Customer service experience
- Dispatcher or CSR experience
- Experience in the plumbing, HVAC, or electrical industry (preferred, not required)
- Comfortable learning new technology and software
You'll work with:
- Housecall Pro
- GoTo Connect
- Slack
- Gusto
If you're the right person, we're happy to teach you our industry.
We'd rather hire an amazing person than simply someone who already knows plumbing.
Schedule
- Monday-Friday
- 8:00 AM-5:00 PM
- One-hour lunch
- No evenings
- No weekends
- No on-call
Pay & Benefits
- $22-$28 per hour (based on experience)
- Weekly pay
- Health insurance
- Dental insurance
- Vision insurance
- Paid holidays
- Paid vacation
- Employee discounts
- Company-paid training
- Opportunities for advancement
Career Growth
This isn't just another CSR position.
As LHR continues to grow, you'll have opportunities to advance into roles such as:
- Lead CSR
- Dispatcher
- Service Manager
We believe in promoting from within whenever possible.
Why LHR? We aren't a large corporate company where employees feel like numbers.
We're a family-oriented, team-first company where people work hard, support one another, and genuinely enjoy coming to work.
You'll be surrounded by people who:
- Treat customers the right way
- Help one another succeed
- Take pride in doing excellent work
- Celebrate wins together
- Believe integrity matters
If you're looking for a career where your work matters and your teammates have your back, we'd love to hear from you.
Apply today and become part of the LHR team.
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- No nights
Work Location: In person
