Delivery Driver

Concord Winwater • Full-time • Franklin, NH, US • $22 - $25 / hour • 11h ago

Position Summary

Our delivery drivers are the face of our company and play the biggest role in customer service. Your role is to help customer satisfaction by communication and the ability to meet customers’ needs/requests by delivering material accurately and on time to the best of your ability. Driver will represent the company in a highly professional, safe and cost-effective manner that complies with DOT and other applicable regulations. Customer Service is #1 Priority.

Job Duties

• Check and secure the load on the truck and make sure you are prepared for deliveries and pickups - i.e. straps, pallet jacks, dollies

• Inspect truck tires, lights, brakes, fluids, etc. and complete appropriate paperwork before departing daily to ensure safe and cost-effective performance with preventive maintenance in mind, fill out VIR accurately and honestly. Report any issue that may hinder the safe operation of the vehicle or any equipment immediately to the supervisor

• Verify the accuracy of shipping manifest, ship tickets and material. Report any issues immediately to dispatcher or manager. Incorrect breakdowns must be reported and verified with a text including pics of ticket breakdown and changes. Check all breakdowns, material, and pipe, when possible, before leaving our shop for your route.

• Deliver orders via the most effective route to ensure complete orders are delivered according to established time frames and customers' needs, customer service is always number one, meeting delivery times and customers’ needs.

• Text or call all customers with eta to their job site when leaving the stop before. Always text when material has been dropped with location of drop.

• Take pictures of your fully loaded truck before leaving in the am. Take complete pictures of all dropped material and pipe. Take pictures of the material and pipe for your next stop on the truck before you leave the previous stop. Take pictures of all pickups (po’s and customer returns). Take pictures of all vendor returns.

• Maintain communication with company during deliveries to ensure any updated instructions are received.

Communicate first thing in the am and throughout the day with customers and dispatch regarding any delivery time frame issues and eta’s.

• Document delivery, accuracy and receipt of orders by the customer according to company directives and report any discrepancies to company immediately

• Increase customer satisfaction by being receptive to the customer’s needs, collecting information, feedback on service and resolving complaints per company policy by communicating the information back to the company.

• Safely operate forklifts and other warehouse equipment as required, perform occasional warehouse duties

• Maintain a safe driving record, free of violations. Moving violations will be paid by the driver. Equipment violations will be paid by the company if/when previously documented on VIR and reported to dispatch/manager

• Same day deliveries/2nd runs are a part of the job. In order to schedule, we expect the drivers to be ready to take a run when they return. If this is not possible on any given day, please inform dispatch first thing am

• Follow company policies and procedures and dress code. Dress code for all drivers include long pants and steel toe boots. Safety vests, hard hats and safety glasses required on job sites.

•Promote teamwork and cooperative effort. Treat fellow employees with respect. Always act in a professional manner.

The performance of essential job functions for this position requires both access to valuable assets and interaction with others under potentially stressful conditions. Therefore, it is recommended that applicants have a track record of trustworthiness.

We are committed to inclusion, diversity, and equal employment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable federal, state, or local laws.

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