Position Overview
The Kids Kamp Supervisor oversees the daily operations of the Kids Kamp program, a full-day ski school experience for beginner to lower-intermediate children ages 4–12. This role is responsible for staff leadership, program execution, guest experience, and on-snow support to ensure a safe, fun, and high-quality learning environment.
Core Responsibilities
Program Operations
- Oversee all daily operations of the Kids Kamp program, including check-in, group organization, lesson flow, and dismissal
- Coordinate lesson assignments and group placements based on age, ability, and staffing
- Create weekly staff schedules and manage labor based on demand & budget
- Coordinate with the front desk and welcome center on cancellations, online lesson sales, and day of lesson sales
- Ensure smooth day-to-day execution across all program areas
Staff Leadership & Development
- Hire, train, supervise, and evaluate Kids Kamp instructors
- Delegate daily work assignments appropriately & effectively
- Provide on-snow coaching based on guest feedback and observed performance
- Partner with the Technical Director to support training initiatives
- Assist with pre-season and in-season staff training
- Foster a positive, team-oriented work environment
Guest Experience
- Positively interact with parents and children throughout the day
- Serve as a point of contact for guest questions, concerns, and issue resolution
- Ensure children are placed appropriately and having a positive experience
- Handle guest concerns professionally and in a timely manner
Safety & Program Quality
- Enforce all Snowsports School and Waterville Valley policies and procedures
- Maintain a safe environment for children in all settings (on-snow and indoor)
- Monitor instructor performance, group control, and attentiveness
- Respond to and manage incidents as they arise
- Conduct weekly safety meetings with staff
On-Snow Support
- Provide real-time support and coaching to instructors during the day
- Step into lessons when needed (coverage, high-demand, or guest issues)
- Maintain visibility across the program to ensure quality and consistency
Administrative & Operational Support
- Manage and respond to email, phone messages, and shared communication channels
- Complete weekly payroll and scheduling accurately and timely
- Assist other Snowsports departments and resort operations as needed (including rentals)
- Help maintain cleanliness and organization of facilities; direct staff to do the same
- Perform additional duties as assigned by management
- Collaborate with co-supervisors to ensure all programs are staffed appropriately
- Consistently manage lesson inventory to ensure staffing levels are appropriate
Decision Authority
- Assign and adjust instructor/group placements throughout the day
- Control staffing levels and weekly schedules
- Address and resolve guest concerns in real time
- Make operational decisions to maintain safe ratios and program quality
Key Qualities for Success
- Strong organizational and leadership skills
- Ability to keep composure under pressure and manage dynamic situations effectively
- Clear and effective communication with staff and guests
- Positive, approachable, and team-oriented leadership style
- Strong problem-solving and decision-making ability
Requirements
- PSIA/AASI Level I Certification and Children’s Specialist 1 (CS1) preferred
- Minimum 2 seasons of instructing experience
- Prior experience working with children ages 4–12
- Strong intermediate to advanced skiing ability
- Commitment to full winter season (November through early April)
- Availability for full-time schedule (40+ hours/week), including holidays
Physical Requirements:
- Ability to work in variable outdoor conditions (snow, cold, wind, rain)
- Ability to stand, kneel, bend, lift, and ski for extended periods
- Ability to lift 25–50 lbs
