Summary
FHC is a growing company, and we want you to be part of it. We have been in business for over 25 years, are family-owned, and are seeking motivated and compassionate individuals who strive to provide exceptional customer experience and services while complying with federal and state guidelines. Our safety protocols meet or exceed mandated standards. FHC has an expansive portfolio of clients in both the Public & Private Sectors.
Essential Functions
- Receiving in-bound calls and providing answers to questions with pre-scripted responses
- Occasional out-bound calls for verification purposes
- Data entry of sensitive information
- Providing compassionate and tactful service to community
- Operate multiple applications, databases, and computer programs
- Offer superior customer service
- Active learning and listening
- Attention to detail
- Extraordinary communication abilities
- Punctuality
Work Environment
- Call/Contact center
- In-Office/hybrid but may support remote work
- Candidates must reside in Denton, TX or New Hampshire (preferably Rockingham county)
Competencies:
- Basic proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat.
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situations appropriately
- Ability to handle sensitive and private information
- Well organized, results driven, and able to work in a fast-paced environment.
- Ability to resolve challenging situations calmly and professionally.
- Ability to manage time and prioritize
Preferred Education and Experience:
- Highschool Diploma or equivalent
- Experience with MS Office
- Degree or Veterans preferred but not required
- Bilingual Spanish is a Plus!
Security Clearance Requirements
- May be required to pass Federal background screening and/or state level criminal background screening.
Physical/Mental Demands
- Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
- Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.
Pay: $15.00 - $17.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Vision insurance
- Work from home
Application Question(s):
- Do you have reliable high speed internet with 25MBPS upload/download (hardwire connection required) Yes or No?
- Are you available to work Monday through Friday 8am -4pm EST? Yes or No?
- Are you available to start by Sept 24th? Yes or No?
Experience:
- Call center: 2 years (Required)
- work from home: 1 year (Required)
- Typing: 1 year (Required)
Work Location: Remote
