If you’re tired of being yelled at, underpaid, or thrown into chaos with zero training—keep reading.
Central Park Garage is a busy, professional, customer-first automotive repair shop, and we’re looking for a Customer Service Representative (CSR) who can handle phones, customers, and details with confidence and care.
This role is critical. You set the tone for the entire customer experience.
Compensation & Benefits (Because This Matters):
- Competitive hourly pay.
- Paid Time Off.
- Health & dental insurance.
- Paid holidays.
- No weekends.
- Structured schedules and clear expectations. A leadership team that actually values front-of-house professionals.
What You’ll Be Doing:
- Answer inbound phone calls professionally and confidently.
- Schedule appointments efficiently (protecting shop flow and car count).
- Greet customers and create a welcoming, organized front counter.
- Manage texts, emails, voicemails, and basic customer follow-ups.
- Support Service Advisors by keeping information accurate and organized. Follow established SOPs so you’re never guessing what to do next.
What We’re Looking For:
- Strong phone and communication skills (you sound confident and calm).
- Customer service experience required (automotive is a plus, not mandatory).
- Organized, dependable, and detail-oriented.
- Comfortable using computers, scheduling systems, and CRM tools.
- You take pride in being professional and prepared. You like structure and clear processes.
This Role Is NOT For You If:
- You dislike talking on the phone.
- You get flustered under pressure.
- You avoid accountability or feedback. You want a “sit and scroll” desk job.
Why Central Park Garage?:
- Clean, professional work environment.
- Clear systems and expectations.
- Respect for your role and your time.
- Customers who value quality service. A team that communicates and supports each other.
You won’t be thrown to the wolves here. You’ll be trained, supported, and trusted.
Ready to Apply?
Send your resume and a brief note about your customer service experience.
We’re actively hiring and ready to move quickly for the right person.
