The Village of Loon Mountain is a vibrant family resort nestled in a scenic location, offering a welcoming environment for guests of all ages. Managed by a renowned hospitality management company, our resort provides exceptional service and memorable experiences for visitors seeking relaxation and adventure throughout the year.
We are seeking energetic and detail-oriented Front Desk Staff to join our dynamic team. In this role, you will be the first point of contact for our guests, ensuring a smooth check-in process, providing excellent customer support, and managing various administrative tasks. Your enthusiasm and organizational skills will help create a welcoming atmosphere that keeps our guests returning year after year.
- Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently.
- Manage multi-line phone systems to handle inquiries, reservations, and guest requests with professionalism.
- Maintain accurate records through data entry, filing, and updating guest information using computer literacy skills.
- Provide exceptional customer service by addressing guest needs promptly and courteously.
- Utilize office software such as Microsoft Office and Reservation systems to ensure smooth daily operations.
- Proven experience in customer service roles, preferably in hospitality
- Strong computer skills
- Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment.
- Effective phone etiquette skills and experience operating multi-line phone systems.
- Demonstrated time management skills with the ability to prioritize tasks effectively. Join us as part of our dedicated team to deliver outstanding guest experiences while developing your administrative expertise! All positions are paid roles that contribute directly to creating memorable stays for our visitors.
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
