Position Overview:
The Administrative Assistant will support the daily operations of Window Wizards by managing customer communications, scheduling, and general office tasks. This role is work-from-home but requires availability during business hours to answer calls, respond to clients promptly, and keep operations running smoothly.
Key Responsibilities
- Answer and return customer phone calls, texts, and emails in a timely and professional manner
- Schedule, confirm, and adjust appointments in our booking software
- Communicate daily with field technicians to ensure smooth job flow
- Follow up with leads, send estimates, and track customer inquiries
- Manage client records, service agreements, and job notes
- Handle light bookkeeping: invoicing, payment processing, and tracking expenses
- Maintain an organized workflow for the business owner and technicians
- Assist with special projects such as service plan management, review requests, and marketing outreach
- Post simple social media updates
Skills & Qualifications
- Strong verbal and written communication skills
- Highly organized with excellent attention to detail
- Quick to respond and able to multitask in a fast-paced environment
- Tech-savvy and comfortable learning scheduling/CRM software (training provided)
- Prior experience in customer service, office admin, or dispatch preferred
- Reliable internet connection and phone line required
Job Type: Part-time
Pay: From $20.00 per hour
Expected hours: 10 – 20 per week
Benefits:
Work Location: Remote
