Job Title: Guest Services Attendant
Company: Highway West Vacations
Location: King Pine Ski Area
Status: Full-Time/Part-Time, Seasonal, Non-Exempt
Supervisor: Guest Services Director / Director of Skier Services
The Guest Services Attendant at King Pine Ski Area is responsible for customer service relations, including welcoming guests, receiving, fulfilling, and reporting guests’ requests, creating ski school and rental reservations, selling tickets, providing concierge services and recommendations with a level of service that meets or exceeds guest expectations.
Responsibilites Include:
- Ticket Sales (lifts and tubing)
- Selling ski school lessons
- responsible for keeping a well-stocked and organized workstation
- maintain a professional appearance
- maintain a fun, positive and supportive teamwork environment
Qualifications Include:
- Valid driver’s license.
- Proficient computer skills, including Word, Excel, and PowerPoint
- Reach/squat/bend/carry/push/pull/ lift up to 25 lbs.
- Must be able to stand for prolonged periods of time.
- Must be able to work a flexible work schedule including evenings, weekends, and holidays as well as some on-call shifts.
- Dependable and adheres to scheduled shifts.
- Problem solving skills, excellent communication skills and customer service skills required with staff and guests.
- Ability to remain calm and empathetic to guest concerns.
- Strong attention to detail, speed, and accuracy.
- Ability to multitask and work in a fast-paced environment.
- Ability to maintain guest and employee confidentiality.
- Strong work ethic, commitment, and positive attitude.
- Ability to work independently and as part of a team.
- Strong organizational skills.
- Math aptitude and cash handling ability.
- Proof of eligibility to work in the United States.
HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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