Director of Operations

Confidential • Full-time • New Hampshire, United States, US • $100k - $125k / year • 8h ago

Please note, we will consider candidates located in the Northeast (MA, NH, RI, CT, PA, NY, NJ, ME, VT)

About Us

We are looking for an energetic, self-starter to join our team as a Director of Operations. If you are seeking a role with advancement opportunities, enjoy personal development, have a passion for operational excellence, and are driven by results, this role offers the opportunity to make a significant impact.

We offer a competitive compensation package, comprehensive medical, dental, and vision coverage, accrued PTO, and a 401(k).

We are seeking a senior-level professional with a minimum of five years of QSR experience to help oversee, direct, and manage all aspects of operations, including the planning, implementation, and evaluation of programs and projects. This role works closely with cross-functional partners to maintain high standards and drive performance.

Directors of Operations are responsible for leading the operations of 20+ QSR restaurants and developing Multi-Unit Managers through strong leadership, constructive feedback, and consistent support.

Working Conditions

Field-based position
Must reside within the market of responsibility
Valid driver’s license required
Daily travel required

Position Summary

Provides overall leadership and guidance to the operational activities of an assigned network with the objective of maximizing growth, profitability, and day-to-day operational excellence.

Key Duties & Responsibilities

Management Accountabilities

Support senior leadership in strategic and operational planning to ensure infrastructure and support services are in place
Lead, supervise, and develop Multi-Unit Managers within the assigned network
Translate business strategy into day-to-day execution of brand standards
Conduct routine gap analysis to identify opportunities and areas for improvement
Present business cases for operational enhancements and initiatives
Drive guest satisfaction and loyalty through operational improvements
Oversee recruiting, hiring, coaching, development, and performance assessment of operations leaders
Execute a structured, calendarized performance management process with actionable feedback
Partner with senior leadership on organizational strategy and long-term goals
Apply strong business acumen within each market to achieve organizational objectives

Organizational Planning

Advise senior leadership on strategic business development and corporate planning opportunities that impact operations
Direct and coordinate operational activities in alignment with company goals, objectives, and policies
Implement programs to achieve business plan targets for growth and profitability
Identify and execute growth opportunities within each market
Develop vision, strategy, and tactics to drive sales through local partnerships and trade-area initiatives
Share market best practices and implement improved processes to increase sales, ROI, and workflow efficiency

Education & Experience Requirements

Bachelor’s degree required; MBA or Master’s degree preferred
5–10 years of progressive operational and managerial experience
Strong financial acumen with P&L ownership and analytical decision-making skills
Proven ability to translate analysis into actionable plans
Experience with real estate, development, human resources, marketing, and training
Demonstrated ability to lead and influence large, multi-unit QSR environments (50+ units preferred)
Strong presentation, communication, and leadership skills
Self-starter with a results-driven mindset

Core Competencies

Guest-focused mindset
Strategic thinking and business acumen
Leading vision and purpose
Developing and coaching leaders
Problem-solving and decision-making
Innovation and process improvement
Building effective teams
Managing ambiguity and change
Conflict management
Passion for results

Skills & Qualifications

Fluent in English
Proficient in Microsoft Office
Strong written and verbal communication skills
Facilitation and presentation expertise
Flexibility to work weekends and occasional evenings
3+ years of QSR or comparable experience required
Expertise in unit growth, profitability, and guest satisfaction
Strong talent management capabilities, including selection, development, retention, and promotion

Equal Opportunity Statement

We are an equal opportunity employer and comply with all applicable federal, state, and local nondiscrimination laws. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military or veteran status, or any other protected status under applicable law.