Our client, Castle in The Clouds is seeking a Director of Business Operations to join their leadership team.
Description:
The Business Operations Director is a critical member of the Castle in the Clouds senior management team. They provide strategic guidance and leadership to the Castle’s revenue generating lines of business, ensuring effective day-to-day operations to maximize profitability and ensure a high-quality visitor experience. The Business Operations Director also ensures effective financial record-keeping and reporting and advises the Executive Director and board on long-term planning and strategies to
expand earned revenue opportunities at Castle in the Clouds. They also provide basic Human Resources administrative support for the organization.
Qualifications:
Ideal candidate will bring energy, vision, resourcefulness and experience to this position. The ability to multi-task and make decisions in a fast-paced environment is key, along with a willingness to work side by side with the team to ensure successful completion of all tasks. Excellent communication, decision-making, and leadership skills are required. Experience overseeing
revenue generating operations is required, with experience in a museum or historic house setting a plus. Basic understanding of business management principles, budget development, and human resources management is expected. Candidates with experience in events management will be prioritized. A Bachelor’s Degree or a minimum of 5 years work experience is required for this role.
Essential Duties and Responsibilities include but are not limited to:
- Direct supervision of Full-Time, Part-Time, Seasonal, and Volunteer team members in Food Services, Weddings
- Events, and Finance Administration, including hiring, training, evaluation, coaching, and discipline
- Analyze, evaluate, and recommend data-based adjustments to revenue generating operations
- In conjunction with the Executive Director and department heads, develop annual operating budgets, and then
- manage the departments to meet or exceed approved budget performance
- Work closely with the Executive Director, and members of the board of directors to develop plans for new or
- expanded lines of earned revenue in support of the organizations overall strategic plan
- Produce reports as need for the Executive Director and board of directors regarding financial performance
- Ensure payroll is processed on a bi-weekly basis
- Act as first point of contact for vendors related to benefits management (401k, employee insurance, etc.)
- Support the bookkeeper during the annual budget creation and audit processes, working closely with the Castle’s
- chose auditing firm to finalize audited financial reports and tax returns.
- Ensure consistent delivery of Castle Concierge level visitor service to all constituents
- Participate as an active member of the senior management team to facilitate interdepartmental communication
- Other duties as assigned by the Executive Director
